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Providence Music Academy Policies

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Here is how lessons with PMA work.  Please familiarize yourself with the following policies.

 

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  • Full Service:  Your instructor will bring to your lesson any materials your student will need for the lesson or arrange to have the items mailed to your address. These items are included in your monthly tuition rate.  Should a student need any other accessories or services, we will gladly make arrangements for you.

  • Tuition:  We follow a monthly subscription model, charging a flat monthly rate that includes all costs associated with lessons including weekly lessons, mid-week access to your teacher, curriculum and other learning resources, recitals, and admin charges.  These costs are averaged over the school year (Sept - May)  to arrive at a rate that remains the same each month regardless of the number of lessons in a particular month.  Our current Tuition Rates.

  • Payments:  All students must have a payment method on file.  You can enroll or update your payment method by using our online secure form.  We accept all major credit cards, and our billing is secure and PCI compliant.  Your payment method will be auto billed near the 1st of the month for each month in advance.  

  • Discount:  Families who take lessons longer than 30 minutes or have siblings taking lessons will receive a discounted rate.  Current Tuition Rates

  • Scheduling:  Your lesson time is reserved just for you and will be on the same day and time each week.  If you need to change your lesson time or cancel a lesson, please contact your instructor directly in advance of the change.

  • Student Cancellation:  Please contact your instructor if a student cannot make a lesson.  If you give 24 hours notice, you are given a make up 'credit' that allows you to reschedule the lesson with your instructor anytime within 90 days.  Lessons canceled with less than 24 hours notice cannot be made up.  There is no limit to make up credits, but they must be used within 90 days.  Please make reschedule arrangements directly with your instructor.  Reschedules can be completed in person or online. Student cancelled lessons are not refunded.

  • Instructor Cancellation:  If an instructor cancels a lesson, they may try to arrange a reschedule.  If a reschedule cannot be arranged, you will receive a refund for the missed lesson applied to your next monthly statement. The only exception to this is a Covid cancellation; please see below.

  • Holidays:  See our Academy Calendar to see the holidays we observe.  Lessons that fall on a Monday holiday can be rescheduled on request, but they are not refunded.

  • Guardian Presence- It is important that a parent or guardian be present in the home during in-home lessons. Our teachers are not meant to be guardians responsible for the safety and well-being of your home and child. If the guardian must leave for any reason, please check with your instructor first.

  • Recitals: We offer a variety of in-person and virtual performance opportunities throughout the school year.  We highly encourage students to participate in as many as possible.  See our Academy Calendar for Recital Dates.

  • Stopping Lessons: When the time comes that you would like to stop taking lessons, please fill out our Disenrollment Form before the 20th of the month to stop that same month.  Any make up credits not used at the time of disenrollment will be lost.

  • Inclement Weather Policy:  Lessons that need to be canceled because of weather conditions will be offered virtually (zoom, facetime etc.) instead of in-person.  Student opting out on virtual lessons may request a make up 'credit' that allows you to reschedule the lesson with your instructor within 90 days.  No refunds are given for inclement weather cancellations. 

  • COVID policy:  Our instructors will defer to your preference regarding masks in your home.  Should an instructor exhibit symptoms or test positive for Covid, they will temporarily move their lessons to an online format until they are better or test negative for the virus.  If your family needs to quarantine, your instructor will temporarily switch to online lessons or reschedule your lessons for after your quarantine.  We do NOT refund lessons because of Covid for either student or instructor.  If you choose to opt out of online lessons, you will be given a make up credit that allows you to make up the missed lessons within 90 days.

  • Year Round Enrollment.  We are a year round music academy and you remain enrolled until you let us know you would like to stop.  You do not need to re enroll for Spring, Summer, or Fall.

  • Summer Flex Lessons: For the Summer months (June - August) we switch to convenient Flex Lessons.  You will be asked to choose a package of lessons and schedule them around your summer plans.  If you choose not to take lesson during the summer you must give notice by the 20th of May.

  • Questions or Concerns:  If you have any questions, concerns, or your lessons are not going the way you think they should, please reach out to me! I am happy to help.  My cell is: 214-226-6023

 

Roger Vermeulen

Director

Providence Music Academy

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