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Providence Music Academy Policies

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All current families must read and agree to the following upon registration:

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  • Full Service:  PMA provides the basic materials (e.g. books, sheet music, guitar strings) your student will need while taking lessons. These items are included in your monthly tuition rate. Your teacher will identify, purchase, and deliver the items, or arrange to have them mailed to your address.  Should a student need any special accessories or services, we will gladly make arrangements for you.

  • Tuition:  We follow a monthly membership model, charging a flat monthly rate August - May (excluding December) regardless of the number of regular lessons, which varies by month according to the academy calendar. All costs associated with lessons are factored into the monthly rate. This includes all costs associated with lessons including weekly lessons, mid-week access to your teacher, curriculum, sheet music and other learning resources, recitals, and administrative costs.

  • Payments:  All students must have a current payment method on file. Please enroll or update your payment method by using our secure, online payment authorization form.  We accept all major credit cards. Billing is secure and PCI compliant.  Your first month's tuition will be charged upon registration and then continue monthly each subsequent month until disenrollment. Fall tuition is charged on the 20th in August, September, October, and November. Spring tuition is charge on the 1st in January, February, March, April, and May.

  • Family Discounts:  Students or Siblings who take lessons longer than 30 minutes with the same teacher during the same visit will receive a family discount.  

  • Scheduling:  Your lesson time is reserved just for you and will be on the same day and time each week, according to the academy calendar.  If your availability changes and you need to change your lesson time, please contact us as soon as possible to make arrangements.  

  • Student Cancellation and Reschedules:  Please contact your instructor if a student cannot make a lesson.  

    • When canceling a lesson, 24-hours' notice is required to be eligible for a make-up lesson with your instructor.

    • Eligible make-ups must be used within 30 days, or they are forfeited.

    • A make-up lesson that fits your availability cannot be guaranteed, but a good faith effort will be made to find a mutually convenient day/time. ​It is the family's responsibility to make reschedule arrangements with their instructor.

    • Lessons canceled with less than 24 hours notice for any reason cannot be made up.

  • Instructor Cancellation:  If an instructor needs to cancel a lesson, they may ask to arrange a reschedule. In the event that an instructor cancellation cannot be rescheduled, you will receive a $50 refund per 30-minute lesson for the missed lesson on your next monthly charge. 

  • Weather Cancellations:  Hazardous weather or road conditions which interrupt lessons academy-wide will not be credited or refunded. Teachers may opt to offer virtual lessons in lieu of in-person, but this cannot be guaranteed.

  • Holidays:  We offer regularly scheduled lessons on minor Monday holidays and our normal cancellation policy applies for those days. See our Academy Calendar.

  • Guardian Presence- It is important that a parent or guardian be present in the home during in-home lessons. Our teachers are not meant to be guardians of your home or child. If the student's parent or guardian must leave for any reason, please check with your instructor first.

  • Recitals: We offer two (2) in-person performance opportunities over the school year. Recitals are optional, however we highly encourage students to participate in as many as possible. See our Academy Calendar.

  • Discontinuing Lessons: Lessons can be discontinued at any time by submitting our online Disenrollment Form. We require notice by the 20th of the month that you will be stopping at the end of that same month. Any charges to your account or eligible make-ups will not be refunded. 

  • Year-Round Enrollment.  We are a year-round music academy, and you remain enrolled until you officially disenroll by filling out our Disenrollment Form.  This includes the Summer months.

  • Summer Flex Lessons: For the Summer months (June - August) we switch to convenient Flex Lessons.  You will be asked to choose a package of lessons and schedule them around your summer plans.  If you choose not to take lessons during the summer, you must submit our online Disenrollment Form by the 20th of May.

  • Questions or Concerns:  If you have any questions, concerns, or your lessons are not going the way you think they should, do not hesitate to contact us.

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Providence Music Academy

214-225-4457

lessons@providencemusicacademy.com

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